GPS Tracking Platform: Took overall responsibility for the project to develop a web front end and back office platform for tracking units. The back office platform required server services to listen on ports for tracking units in the field to report back position and alarms and notify the users of any alarms. The web front end was to allow the customers to logon and interrogate the unit’s position and where it had been. Was responsible for all customer requirements, design, development of sqlserver platform and web front end admin functions. This was a hands on position with a small part time team who did the web front end work. Project was delivered to time and within very tight budget.

Delivery Manager for Migrations (Billing): As part of Ofcom’s rulings BT had to migrate all their customers from their single customer management systems onto new separate system stacks. The role was to gather requirements, plan & manage design & development resource, manage budgets (around 2M) and deliver functionality onto the new billing stack to enable the migration of customers from the old system onto the new billing stack. During the nightly migrations process it was a requirement to liaise with the various teams involved and run daily review sessions on how things went the previous night and what needed to be done to improve performance or resolve issues. Around 18million customers in total will need to be migrated, the first milestone of migrating 30% by end of November successfully reached.

Resource Project Manager & Clarity Consultant: Took responsibility for implementing core resource systems and processes on the 3billion pound + BT/Reuters program, to control global resources & costs which at that point had been running out of control with escalating resourcing costs, and no controls. Implemented and enforced work pack agreements for each of the projects and work streams. These were then agreed with the financial management and central resourcing functions. Once agreed each work pack formed a project on a central time recording system enabling strict control on what resource costs were being applied to the program and the refusal to accept resource costs which had not been agreed by the work pack process. This enabled the program to accurately predict and control resource costs for the current and forthcoming year. The central resourcing teams became able to meet the resource demands in a timely fashion as the required resourcing profile had been predicted in the work package.