Complaint Management Support Contract Options:

Standard Support:
This provides support via Fax, Email, Post, Telephone
Guaranteed 3 working day response time.
Cost: £999

Premium Support:
This provides support via Fax, Email, Post, Telephone & Remote Access (where possible)
Guaranteed 1 working day response time.
On-site support as mutually agreed. (Charged at standard rates)
Cost: £1899

All SUPPORT CONTRACTS PROVIDE:
Working days are Monday to Friday, 8am to 6pm (excluding Bank Holidays)
Free Updates to New Versions

THE SUPPORT CONTRACT DOES NOT COVER:
On-site Support
Data Recovery due to System failure
Expenses for site visits.
Setting up remote access connections