Complaint Management System

features of the Complaints Managament System

Multiple Accounts
Extensive recording:
  • Unique Reference
  • Complaint Date
  • Complaint Source
  • Complainant’s full details
  • Customer’s full Detail
    •
Product Details including:
  • Product Group
  • Product Code
  • Product Description
  • Brand
  • Pack Size
  • Classification
  • Manufacturer/Supplier
  • Lot Mark
  • Where the product was purchased
Complaint Classifications including
  • Complaint Type and Subtype
  • Complaint Group and subgroup
  • 5 Other Analysis Choices
Extra references to make complaint retrieval easier
Sender’s Reference and Name
Additional Reference

Internal Actions - the investigative actions including:
  • Action
  • Date Started
  • Cost
  • Letter Reference
  • Date Completed
Reply Actions - the actions you take to satisfy the complainant including:
  • Action
  • Date Started
  • Cost
  • Letter Reference
  • Date Completed

Detailed Notes against each complaint
Photos e.g. of Foreign Bodies can be attached to each complaint
Scanned copies of correspondence received can be attached to each complaint.
Automatic repeat complainer check.
REPORTING includings: Extensive Analysis which can be predefined and provide:
  • View and Print
  • Graphs
  • File Output
Extensive Searches which can be predefined and provide:
  • View and Print
  • File Output
Outstanding and Overdue Actions Reports
Multiple Complainers Report
Automatic Letter Writing with
  • Fonts, bold, underline, colours etc
  • Easy ad-hoc additions for custom letters
  • E-Mail link to Microsoft Outlook